TRAVEL SUPPORT
Your local support
while you’re in Japan.
No matter what happens during your trip,
we’re just a message or call away.
So you can travel with confidence —
and focus on what really matters:
making unforgettable memories.
WHAT WE CAN HELP WITH
Travel with peace of mind
Restaurant & local recommendations
Find the best spots, local tips and dining options.
Transportation support
Routes, delays, tickets and alternative options.
Schedule changes
Adjust your plans flexibly when needed.
Translation & communication
Help communicating with local staff.
Unexpected problems
Lost items or anything that suddenly goes wrong.
HOW IT WORKS
Get support in 4 simple step
Purchase the support plan
Choose the plan that best matches the length of your stay.
Connect with us
After booking, we’ll connect with you and explain how to reach us.
Message or call anytime
Contact us on WhatsApp whenever you need help during support hours.
We help you find the best solution
We’ll guide you through the situation and help you decide what to do next.
SUPPORT HOURS
We usually respond within a few minutes, and will do our best to assist you as quickly as possible.
PRICING
Simple and flexible plans
Most Popular
7 Days
€290
Perfect for short trips
14 Days
€490
Great for a relaxed journey
21 Days
€690
Ideal for longer stays
WHAT’S NOT INCLUDED
We do not book or purchase travel services on your behalf.
Third-party costs are paid directly by the traveler.
Emergency services are not a substitute for police,
ambulance or medical services.
Can I contact you by phone?
Yes. WhatsApp chat and calls are available during our support hours, from 12:00 to 24:00 JST.
Can you help if I miss a train?
Yes. We can help you understand your options, find alternative routes and decide on the most practical next step. Any transportation costs are paid directly by you.
Can you make restaurant reservations for me?
We can help you research suitable restaurants and assist with communication, but we do not book or purchase third-party travel services on your behalf.
What happens outside support hours?
You can still send us a message and we will respond once our support hours resume. For urgent emergencies, please contact the appropriate local emergency service directly.
Can I add Travel Support after arriving in Japan?
Yes, subject to availability. Contact us and we will let you know whether support can be activated for the remaining days of your trip.
