Terms & Conditions
Last updated: September 2026
These Terms & Conditions (“Terms”) apply to services provided by Smart Japan Trip.
Smart Japan Trip
Owner: Misaki Nakaie
Bahnhofstraße 4
70771 Leinfelden-Echterdingen
Germany
Email: hello@smartjapantrip.jp
- About Smart Japan Trip
Smart Japan Trip provides personalized travel planning and travel support services for travelers visiting Japan.
Our services are designed to help customers plan their trip, make informed travel decisions and receive human support while traveling in Japan.
Smart Japan Trip is not a travel organiser, travel agency, accommodation provider, transportation provider, tour operator or booking platform.
We do not sell package holidays and we do not make bookings or enter into travel contracts on behalf of our customers.
- Our Services
Depending on the service purchased, Smart Japan Trip may provide services including:
- Personalized Japan travel planning
- Destination and itinerary suggestions
- Recommendations for accommodation, restaurants, attractions and experiences
- Transportation and route suggestions
- General information about traveling in Japan
- Suggestions for special occasions, surprises or memorable experiences
- Chat support during your trip
- Telephone support during your trip
- Assistance researching alternative options when plans change
- General practical support while traveling in Japan
The exact scope of the service purchased will be described on our website, in the relevant offer, or in the booking confirmation.
- Planning Services
Our travel planning service provides personalized recommendations based on the information, preferences and requests you provide to us.
We may recommend destinations, hotels, restaurants, transportation options, attractions, activities and other third-party services.
These recommendations are advisory only.
Smart Japan Trip does not make reservations, purchase tickets, book accommodation or transportation, or enter into contracts with third-party providers on your behalf.
You are responsible for reviewing and making any booking directly with the relevant third-party provider.
- Travel Support Services
Where travel support is included in your purchased service, Smart Japan Trip may provide assistance by chat and/or telephone during the agreed support period.
Support may include:
- Answering practical travel questions
- Helping you understand transportation options
- Suggesting alternative plans
- Researching restaurants, attractions or activities
- Helping you navigate unexpected changes
- Providing general local information and guidance
The support hours, support period and any applicable usage limits will be stated on our website or in your booking confirmation.
Any stated response time is a target and not a guaranteed response time.
Response times may vary depending on demand, the nature of the request, technical issues and other circumstances.
- No Booking or Travel Agency Services
Smart Japan Trip provides recommendations, information and support only.
We do not:
- Book hotels, flights, trains, restaurants, attractions or activities on your behalf
- Purchase tickets on your behalf
- Accept payment on behalf of third-party travel providers
- Enter into contracts with third-party providers on your behalf
- Guarantee availability or prices offered by third-party providers
If we provide a link, recommendation or contact information for a third-party provider, you are responsible for completing the booking directly with that provider.
Any contract for a hotel, flight, train, restaurant, attraction, activity or other travel service is concluded directly between you and the relevant third-party provider.
- Third-Party Services
Our recommendations may include third-party businesses and services.
Smart Japan Trip does not control these third-party providers and is not responsible for their availability, pricing, service quality, terms, cancellations, delays, changes or actions.
Information such as prices, opening hours, transportation schedules and availability may change without notice.
You should confirm important information directly with the relevant provider before making a booking or relying on that information.
- Customer Responsibilities
You are responsible for:
- Providing accurate information about your travel plans, preferences and requirements
- Reviewing recommendations before acting on them
- Making and confirming your own bookings
- Checking booking conditions and cancellation policies
- Ensuring that your passport and travel documents are valid
- Obtaining any visas or entry permissions required for Japan
- Complying with Japanese laws and regulations
- Checking health, immigration, customs and entry requirements
- Obtaining appropriate travel and medical insurance
- Arriving on time for transportation, reservations and activities
- Confirming important information directly with relevant third-party providers
Smart Japan Trip is not responsible for losses resulting from inaccurate or incomplete information provided by the customer.
- Health, Safety and Emergencies
Smart Japan Trip is not an emergency service.
If you experience a medical emergency, accident, crime, fire, natural disaster or other urgent safety situation, you should contact the appropriate emergency service or local authority.
Our travel support service does not replace professional medical, legal, immigration, financial or emergency advice.
- Prices
The price of each service is the price shown on our website, quotation, checkout page or booking confirmation at the time the contract is concluded.
Any applicable taxes will be handled in accordance with applicable law.
Prices offered as part of a promotion or launch campaign may be subject to specific conditions and availability.
- Payment
Payment terms and available payment methods will be communicated before the customer completes the purchase.
Unless otherwise agreed, payment must be completed before Smart Japan Trip begins providing the purchased service.
Smart Japan Trip is not responsible for fees charged by the customer’s bank, card provider or other payment service provider.
- Changes Requested by the Customer
We understand that travel plans may change.
Where reasonably possible, we will make reasonable efforts to adjust our recommendations based on changes communicated by the customer.
The extent of revisions included in a planning service will depend on the service purchased.
Significant changes to travel dates, destinations, duration or requirements may require additional work and may be subject to an additional fee.
We will inform you before charging any additional fee.
- Cancellation by the Customer
Any voluntary cancellation or refund policy specifically stated on our website, quotation or booking confirmation will apply to the relevant service.
Where work has already started, the amount refundable may depend on the work already performed, subject always to the customer’s mandatory statutory rights.
Nothing in these Terms limits any statutory right of withdrawal or other mandatory consumer right.
- Statutory Right of Withdrawal
Consumers may have a statutory right to withdraw from a distance contract within 14 days in accordance with applicable German and EU consumer law.
Where you expressly request that Smart Japan Trip begin providing the service before the end of the withdrawal period, we may begin providing the service during that period.
If you withdraw after expressly requesting that the service begin during the withdrawal period, you may be required to pay a proportionate amount for services already provided, where permitted by law.
Where the service has been fully performed, the statutory right of withdrawal may expire before the end of the 14-day period if the legal requirements for such expiration have been met.
Further information regarding your statutory right of withdrawal will be provided separately where required by law.
- Cancellation or Changes by Smart Japan Trip
In exceptional circumstances, Smart Japan Trip may need to cancel or modify a service due to illness, technical problems, force majeure or other circumstances that make the agreed service impossible or unreasonable to provide.
If we cancel a paid service before it has been provided and no suitable alternative can be agreed, we will refund the amount paid for the part of the service that has not been provided.
Your mandatory statutory rights remain unaffected.
- Travel Changes and External Events
Travel conditions can change quickly.
Smart Japan Trip cannot guarantee that an itinerary, recommendation or travel plan will remain available or unchanged.
Examples include:
- Weather conditions
- Natural disasters
- Transportation delays or cancellations
- Strikes
- Government restrictions
- Changes in opening hours
- Restaurant or attraction closures
- Sold-out tickets
- Changes in prices
- Changes by hotels, airlines or other third-party providers
- Events beyond our reasonable control
Where travel support is included, we will make reasonable efforts to help you identify alternative options, but we cannot guarantee that a suitable alternative will always be available.
- Accuracy of Information
We make reasonable efforts to provide accurate and current information.
However, travel information can change without notice and may depend on information provided by third parties.
Smart Japan Trip does not guarantee that all information will remain accurate, complete or current after it has been provided.
Customers should verify time-sensitive or important information directly with the relevant provider where appropriate.
- No Guarantee of a Particular Travel Experience
Our services are personalized and designed to help improve your travel planning and experience.
However, travel experiences are subjective.
We cannot guarantee that you will enjoy every destination, restaurant, hotel, attraction or experience that we recommend.
Recommendations are based on the information available to us and the preferences communicated by you.
- Intellectual Property
Travel plans, written recommendations, guides, website content and other original materials created by Smart Japan Trip are protected by applicable intellectual property laws.
Materials provided to customers may be used for the customer’s personal travel purposes.
They may not be reproduced, published, resold, distributed commercially or used to create competing commercial services without prior written permission from Smart Japan Trip.
- Liability
Smart Japan Trip is liable without limitation where liability is required by mandatory law, including liability for intentional misconduct or gross negligence and for injury to life, body or health.
In cases of ordinary negligence, Smart Japan Trip is liable only for the breach of essential contractual obligations whose performance is necessary for the proper performance of the contract and on whose performance the customer may ordinarily rely.
In such cases, liability is limited to the foreseeable damage typical for this type of contract, to the extent permitted by law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Smart Japan Trip is not responsible for the performance of independent third-party travel providers with whom the customer enters into a separate contract.
- Misuse of the Support Service
Customers must use our chat and telephone support respectfully and for legitimate travel-related purposes.
We may restrict or terminate support in cases involving:
- Abusive, threatening or discriminatory behavior
- Repeated misuse of the service
- Requests to engage in unlawful activity
- Excessive use clearly outside the scope of the purchased service
Where possible, we will inform the customer before restricting the service unless immediate action is reasonably necessary.
- Data Protection
Personal data is processed in accordance with our Privacy Policy.
Our Privacy Policy is available at:
- Governing Law
These Terms and the contractual relationship between Smart Japan Trip and the customer are governed by the laws of the Federal Republic of Germany.
For consumers, this choice of law does not deprive them of mandatory consumer protections available under the law of the country in which they have their habitual residence.
- Dispute Resolution
The statutory rules concerning jurisdiction apply.
Nothing in these Terms restricts a consumer’s mandatory rights regarding access to courts or consumer protection remedies.
- Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain unaffected to the extent permitted by law.
The invalid provision will be replaced by the applicable statutory rule.
- Changes to These Terms
The version of these Terms in effect when a customer purchases a service will generally apply to that contract.
We may update these Terms for future purchases where our services, business model or applicable legal requirements change.
The latest version will always be available on our website.
- Contact
If you have questions regarding these Terms & Conditions or our services, please contact:
Smart Japan Trip
Owner: Misaki Nakaie
Bahnhofstraße 4
70771 Leinfelden-Echterdingen
Germany
Email: hello@smartjapantrip.jp